Student Welfare

Student Welfare


English for Less (EFL) priority is our students safety and well being. Strict health and safety analysis takes place at our centre with precise and detailed risk assessments being undertaken for every part of the day, activity and excursion.

All of EFL staff have to undertake a strict selection procedure and all attend comprehensive orientation and training days to cover topics such as security, fire drills, health and safety, risk assessment, operational arrangements and pastoral care. Staff are chosen for their experience, professionalism, friendliness, enthusiasm, and suitability for the role they are being employed.

Food is of real importance to everyone and EFL takes pride in our catering service which consist of both British and International cuisine – we offer buffet breakfast, hot or packed lunch and served hot dinner.


Insurance Cover

Full cover for all students. Find out more here (From 2016).

Emergency Contact Phone

Emergency Phone

24 hours phone number for emergencies.

First Aiders

First Aiders

First aid trained Activity Leaders and staff.

First Day Orientation

First day orientational tour and induction.


  • Insurance

    Full medical and health insurance included in the course price (from 2016).

  • Student Welfare Officer

    A designated Student Welfare Officer makes sure that all of our students are safe and taken care of at all times.

  • Airport Meet and Greet

    Airport meet and greet service on arrival and escorted transfer to Hastings.

  • Orientation and Induction

    All students attend an orientation and introduction briefing on arrival with the School Director.

  • Adult - Student Ratio

    1 to 10 English for Less adult – student ratio (average).

  • Curfew

    We operate a strict curfew time for all ages. International Group Leaders’ permission required to leave the residence.

    • 13-14 years old students – home by 21:00
    • 15-17 years old students – home by 22:00
    • 12 years or younger students – not allowed leave the accommodation without your teacher
  • Emergency Phone

    24-hour emergency phone – allowing parents and students to contact a member of the centre management team at any time.

  • Student Card

    Each student is issued with a Student Card with the emergency phone number printed on to it on arrival.

  • Separated Genders

    Wherever it is possible, male and female students sleep on separate floors with an adult leader on each floor.

  • Under and Over 18 Students

    Under 18 and over 18 students are separated if they stay in the residence at the same time.

  • Internet

    Internet access, so students can keep in contact with their family and friends.

  • Valuables

    Security safe for the students’ valuables and passports.

  • Health and Safety

    First-aiders on site and during activities at all times. Links with local doctors, dentists and hospitals.

  • Activity Risk Assessments

    To make sure that our students are safe at all times, we create risk as assessments for all of our social activities, trips and excursions. We will also tell our students what to be careful at each attraction.

  • Catering

    Diverse menus consisting of British and International cuisine.

  • Special Diet

    All specialist diets can be catered for as long as EFL is notified at the time of booking.

  • Pre Arrival Pack

    All students receive a Pre Arrival Pack before arrival – or this can be alternatively downloaded from our website. This manual gives important practical information to students and parents before arriving to the UK.

  • Welcome Pack

    All students receive a Welcome Pack on arrival with important information about the school and Hastings.

  • Staff DBS

    All EFL staff are background checked (DBS).

  • International Group Leaders DBS

    All International Group Leaders are certified by local authorities using our Letter of Good Conduct from.

  • Gas Safety Check

    We make sure that our accommodation options are safe. All residences are gas safety certified.